This thesis seeks to investigate the field of non-profit organisations and their websites. The area is relevant to investigate, as the existing research is limited. In addition, these small organisations do not have access to great resources and need insight on how to reach their business goals online. The business goals for the case organisation is to collect donations from private donors e.g. through their website, as funding is essential for reaching the vision of the organisation, which is to create better conditions for the socially disadvantaged in the northern Tanzania. The problem in focus is how a website of a small non-profit organisation can inform its users while helping to achieve the business goals of the organisation. The existing research is examined in a literature review, where five articles are relevant to include in this thesis. The problem is studied through a pragmatic approach, and the methods are mainly qualitative. Five subjects test a case website of a small non-profit organisation. The aim of the user study is to understand the experience of the subjects when using the website, and contains a usability test of the website and a follow-up interview. To analyse the data, an inductive approach is used. The contribution to the field of Information Architecture is found in the conclusion of the user study. The study reveals findings of eight topics that are important to the subjects while using the website. The overall category is credibility in order to informing users and obtaining the organisations business goals. Credibility is important, as messages on a website that does not seem credible would likely be ignored (Kensicki, 2003). Credibility is found to intertwine with all the other categories in different degrees. The categories that have shown to be most important to the subjects are, besides credibility:

1. Transparency, especially economic transparency.
2. Visual elements that are context appropriate.
3. Where the money goes should be very clear on the website.
4. The main page should provide the organisations vision.
5. The use of recognisable elements.
6. Few advertisements.
7. Recommendations from friends.

As the study is limited to five subjects and one case website, it is not possible to generalize from these answers. The findings only explain this specific situation. Although, many findings were coherent with the results from the literature review, and this could indicate that some threads could be drawn to a broader spectrum. The findings are relevant to small non-profit organisations wish to use their websites to inform users and let people donate. Thereby, the findings contribute to the field of Information Architecture. However, further research is still necessary within this context of small organisations’ websites.
Where does the money go?

This project is concerned with the area of tracking people with dementia, from the perspective of the professional caretaker. The aim is to explore this area through the question: “How does the professional caretaker and GPS technology constitute each other, and can the technology be ascribed a morality based on this constitution?
This question is based on a postphenomenological approach, which has been inspired by Peter-Paul Verbeek, who argues that technology is not simply a tool for a person to use, but that it can have moral intentions through the mediation to the user. According to Verbeek, the user and the technology constitute each other in the interaction. To examine how the caretakers perceive the GPS technology that they use to track residents with dementia, I have interviewed two caretakers from a residential home that specializes in dementia. Based on Verbeek and ethical theory in the field of dementia I have analyzed the interview, and found some indications on the answer to the question above. The way that the caretakers use the GPS technology in this residential home, suggests that the usage in this particular home is morally correct based on a utilitarian and deontological perspective. There has been limited previous research in this particular field, however, the research that exists shows that professional caretakers tend to value a person’s autonomy and find a number of ethical issues with the use of GPS technology. This corresponds with the results of this interview. Before they used GPS technology at this residential home, they would follow the resident whenever this person left the home, which would mean that they had to leave their current task. It was very disturbing for the daily work routines and thereby the GPS technology provided a material answer, as Verbeek calls it. However, the fact that the caretakers are the ones who are responsible for the data collection of the residents’ movements raises some concern. In addition, the ethical dilemma that can occur when a resident denies using the GPS, because the resident is an autonomous person with the right to make his or her own decisions, and the caretaker has an obligation to ensure their safety, the law states this. It is therefore not a simple material answer. One of the issues that arose from the interview was a sense of false security that the GPS technology could provide, the example being that the person would be “safe in traffic”. The limitations to the technology means that the only information it actually provides is the location of the GPS and not the person’s location or wellbeing.

Within the interaction, the caretaker and the technology have constituted a moral use of this material answer (the GPS) to a question about the resident’s autonomy. The method and scientific approach to this project results in purely qualitative data. Whether the answers and results are generally applicable, would have to be examined in a more extensive study.
GPS tracking

During my internship at Region Midt I have experienced the possibilities and limitations of large information management systems. This report has the goal of investigating the relationship between user and system, and the research question that I work from is: What is required from the information architecture of Region Midt to ensure successful learning by the users?
To answer this question I investigate one specific project - creating an intranet site for somatic1 doctors with the goal of learning how to avoid using constraints when dealing with psychiatric patients. First I analyse the process of creating the sites, considering the feedback from the project manager, and thereafter I discuss why this is the wrong platform for this information. My argument is that the platform consists of mainly text-based information, which is inappropriate for learning in the busy environment that the doctors are in during a workday. The doctors have some resentment to learning and towards the specific subject, which requires some persuasion. I argue that users should be motivated and smaller learning courses should be applied. I suggest the following requirements for successful learning: The user has to understand the relevance of the topic, the learning has to be done in smaller lessons and the platform has to be able to support learning technologies and not only information management. This could be obtained by working with cross-channel information architecture, covering the platforms available for the doctors.

My suggestion is to make the topic a cross-channel theme using these different platforms. These requirements should improve the learning process by providing learning in smaller parts and adding to the motivation of the end user.
Learning online